Client Grievance

Client Grievance

There are three formal stages in which any grievance can be redressed. At the Company, we want to make sure that customers get only the very best of service from us – service which our valued member deserves.

STEP: 1 Members may contact our branches or write to the Branch Manager explaining the details of their issues. Our Branch Manager will be glad to assist you.

STEP: 2 If you do not receive a response within 10 days from the channels under STEP:1, or, if you are not satisfied with the response received, you can escalate your complain to our Help Desk Executive at our Corporate Office 8447746381 (from 10.00 AM to 05:00 PM except Saturday, Sunday and other Holidays)

STEP: 3 If you are not satisfied with the response that you receive from the Branch level or channels under STEP 2, or if you do not hear from us in 10 days, you may contact the Office of the Chief Nodal Officer for a speedy investigation and fair resolution of your problem. Please quote the reference number provided to you in your earlier interaction with the Company, along with your account / loan number to help us understand and address your concern.

You may write to: Mr. Pijush Saha Nodal Officer Corporate Office: Servitium Micro Finance Private Limited. 24/1, Old Calcutta Road, Chowdhury Para, Rahara Kolkata – 700 118 Toll Free – 8447746381

If you are not satisfied with the response received from Chief Nodal Officer or do not receive any response within a period of one month, please contact: MFIN toll free help line: 1800 270 0317

If you are not satisfied with the response received from any of the above or do not receive a response from MFIN in 15 days, please contact: The General Manager Reserve Bank of India Department of Non-Banking Supervision 5th Floor, 15, N. S. Road, Kolkata-700001

  • The Company has installed complaints/suggestion box at all our branches at prominent places to receive written complaints.
  • The Company has the Head Office address with Telephone number printed in all passbooks.
  • During Group Training, discussions is made with our customers about the Grievance Redressed System and its benefits.
  • The Company assures that the Customer will be treated fairly despite the grievance being lodged.