The Company shall ensure that all employees:
- Use respectful language, maintain decorum and are respectful of social and cultural sensitives.
- Do not Use threatening or abusive language.
- Do not use coercion of any sort to make recovery of loans and take recovery only at a centrally designated place. An employee can take recovery at the place of residence or work of the customer only if the customer fails to appear at the central designated place on two or more successive occasions
- Do not intimidate or humiliate verbally or physically.
- Do not persistently call the borrower and/ or do not call the borrower before 9:00 a.m. and after 6:00 p.m.
- Do not harass relatives, friends, or co-workers of the borrower.
- Do not publishing the name of borrowers
- Do not use or give threat of use of violence or other similar means to harm the borrower or borrower’s family/ assets/ reputation
- Do not mislead the borrower about the extent of the debt or the consequences of non-repayment.
Board Approve policy Application for loans and their processing
Board Approve Loan appraisal policy as per RBI Guidelines
Minimum Period of Moratorium
Sharing with client for Disbursement of loans including changes in terms and conditions well in advance
Disclosures in loan agreement / loan card
DIGITAL LENDING PLATFORM